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Customer Feedback

Here are some reviews and testimonials on some of our unique products.

Got your own story to share or want to leave your own review? Simply email us at marcom@finisinc.com


2009 Testimonials

A Snorkeling Comeback

HI! I just thought I'd share my story about how I used your Swimmer's Snorkel for rehabilitation after a serious accident. In Aug 2007, I was riding my bike and got hit by a truck. Prior to that I was an elite-age-group triathlete. I broke my neck (c-6), my back 3 places (t-8, t-10 and t-12), both wrists and 1 rib. I had to have 6 fasciotomies on my right thigh due to compartment syndrome. I had to have a stent placed in my left carotid artery.

My road back to health was very long and hard. As an athlete, I wanted to get back into some kind of physical activity as soon as I could. My leg could not take any impact, however, and I could hardly even walk on it. I wanted to swim but my doctor said my neck would not tolerate the side to side breathing. What about breast stroke? Too much up and down neck flexion. What about using a kick board? Too much neck flexion. Then I discovered your swimmer's snorkel. I bought it and took it to my doctor. I showed him how I could swim without moving my neck at all. He was impressed and gave me the "green light" to go ahead and use it.

I swam with that thing 3-5 days a week for several months. It was awesome! Probably the best part was that mentally I was "back in the game." I swam during Masters Swim practices so I could see all my friends but I was not in any shape to keep up with them or their workouts (they smiled, waved at me and asked me to "take me to your planet" because I looked like an alien!) By the beginning of February 2008, though, I joined them - snorkel and all! After lots of hard work I eventually got back on the bike and started running, too. In September 2008 I did my first post-accident race, USAT Age Group National Championships in Portland, OR. I qualified for Team USA and I will be representing our country at ITU Worlds on Sept. 13, 2009 in Australia. Crazy!

I just wanted you to know that you have an awesome product and I know that you did not develop it for people who broke their necks but... I have recommended it (and lent my own snorkel) to other people I know with neck and back injuries.

Thanks for a great product!

Kathleen Allen, Evergreen, CO


The Talk of the Pool

I just wanted to let you know how pleased I am with the SwiMP3 player.

I just started back into lane swimming last June and out of curiosity I googled “waterproof mp3 players” and found the FINIS website.  It intrigued me instantly and when my husband and I went to a swim outlet store in Mississauga Ontario they were out of stock.  I told my husband that this was the only thing on my Christmas wish list and I couldn’t wait to get it. 

As you are likely aware, swimming really isn’t a very social sport when all you are doing is laps.  I thought this might help the time pass.

Anyway, I was the talk of the pool the first time I tried it out.  So many fellow swimmers came up to me and asked what it was.  Even the life guards were curious.  So far, I am thrilled with this player and use it every time I go to the pool to do my 100 laps!

Thanks and best regards,

Heidi Mussar, Ontario, Canada


New Beginnings

I just wanted to take a moment to give you a big "Thank You!"

My wife and I met your Triathlon Account Manager at your booth at Tri-Fest here in Tucson, and I just wanted to again say thank you so much for going over the FINIS products with us. 

To begin with, we walked out of there with two sets of the SwiMP3 players, and I have to tell you...WOW!  It truly has made going to the pool so much more enjoyable. We're both swimming longer and harder than we ever have before, it's so nice to have your mind somewhere else instead of just counting laps while staring at the bottom of the pool! We have had so many other swimmers ask about them and we always let them take a listen. They are always as amazed as we were, and say they're heading right out to pick up a set!

I also picked up the FINIS Forearm Fulcrum training aid, and it has made a dramatic improvement in my stroke almost immediately!  I feel so much more confident with my stroke, even after using it only a few times....amazing. 

It is so nice to know that a company like FINIS is out there, and we will always be loyal customers!

Michael Matz, Tucson, AZ


Service with a Smile

I am in the midst of training for a half ironman and needed something to make the swim training less hellish!  I bought your SwimP3 and love it!!!

But, before I loved it, I had to get it downloaded properly.  I am fairly adept at iTunes, downloading, burning, etc., but could not get my music into my SwiMP3 to save my life.

I left a message for the FINIS Technical Support department and the associate called me back not too long afterwards.  She was so helpful to me.  Very responsive, quick, precise, and most importantly, such a pleasant person to deal with.

Just thought I’d pass this along. Good people like your Tech Support Team are so hard to find and keep.

Thought you should know.

R. Scott Wilder, Atlanta, GA
Senior Vice President, Morgan Keegan & Company


An Honest Word

I received my replaced SwiMP3 player last week and I want to thank you for continuing to back your product. In this day and age it is a pleasure to deal with a company that actually stands behind its product with no hassels or disclaimers. 

I have been an avid swimmer for many years and I have highly recommended your company to many people who were interested in purchasing  a waterproof mp3 player for themselves. Once again - thank you for replacing my SwiMP3 Player.

Dennis Levinson


Pain-Free Service

I wanted to take a moment to tell you how special your FINIS Technical SwiMP3 Support department is to me. When I first bought my SwiMP3 player I was very happy to find someone who took the time to help me set up my device. The Technical Associate understood that I was technically challenged and made the process pain free. Because of her patience and knowledge of the product I decided to buy an additional unit from your company. Recently, while converting my music from iTunes, I found out that I had developed multiple copies on my iPod during synchronization. I was stumped again as to how I would eliminate the additional copies from my iTunes library. I spoke with the MAC technical department but the remedy they supplied did not solve the problem. I was not sure if the FINIS Technical & SwiMP3 Support department would be able to help me with this issue, but sure enough, I called and the support technician knew exactly what to do. I swim everyday and I can’t tell you how much my SwiMP3 player has changed my life, but without the support technician’s advice I would not be able to maneuver through its configuration.

Additionally, one of my swim friends recently purchased a SwiMP3 player from your company per my referral. After receiving her player, she also (technically challenged) had difficulties setting it up and asked me what to do. I told her three words, call Technical & SwiMP3 Support. She later reported to me that she had spoken with the same support technician that had so thoroughly led me through the process. Like myself, the FINIS Technical Support staff gave my friend the same wonderful service I had received.

Thank you for having such knowledgeable and understanding staff. For this reason I will continue to refer customers to your company.

Very truly yours,

Mrs. Stephanie Morgan-Yapur, Ypsilanti, MI


Feedback Archives:
Click on a year below to expand past user comments.

2009 TESTIMONIALS

2008 TESTIMONIALS

2007 TESTIMONIALS



Got your own story to share? Want to leave your own review? Simply email us at customerservice@finisinc.com