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Free Shipping on orders over $99*

Free Ground Shipping

All orders over $99

* Free Ground Shipping awarded to orders that exceed $99 after coupon redemptions, promotions and discounts are applied. Offer is automatically applied at checkout when standard shipping option is selected. Offer only valid for orders shipped within the 48 contiguous United States and excludes the following over-sized items: Swim Teaching Platform, Turnmaster Pro.

Read more info on our shipping page.

Return Policy

Upon receipt of your package, please be sure to inspect the order for accuracy.  Shipping errors must be communicated to FINIS within 5 days of shipment receipt.  Please contact us at: http://FINISinc.com/support

 

2011-2012 Return/Exchange Policy

  1. For all Return/Exchanges go to http://FINISinc.com/support and fill out a support ticket to receive a RMA #.
  2. Failure to obtain an RMA number will result in a restocking fee of 25%. No exceptions.
  3. If the return is not received within 30 days of the RMA request date, the return will be canceled and a new RMA # will need to be issued.
  4. All returns will be credited at FINIS discretion.
  5. Shipping refundable per FINIS discretion.
  6. All used merchandise or merchandise returned with your company tags/ labels will be subject to a restocking fee at FINIS’ discretion.
  7. FINIS will need proof of purchase date for all items returned. Any items that you cannot provide a proof of purchase date for will not be accepted.

Electronics: Tempo Trainer (PRO), SwiMP3, Swimsense, AquaPulse, and all other electronics have a 90 day replacement warranty. 

Champion Suits will have a 30 day warranty and all tags/liners must be intact for a return.

Refunds are only applicable if items were purchased from FINIS.

FINIS is not responsible for packages that are lost. A traceable and insured method of return shipment is recommended (i.e. UPS, Fed-Ex, USPS Priority)

  • Please allow 7-14 days for your exchange or credit to be processed.
  • All refunds will be credited to the original form of payment used on the original purchase.
  • Allow 1-2 billing cycles for the refund  to appear on your statement
  • Shipping and handling fees are not refundable.

General Questions:

  • If you suspect a problem or have general questions, please go to our support site http://FINISinc.com/support and look at our FAQ’s, create a support ticket, or use our Live Chat.  
  • All items will be tested upon return.
  • All electronics that are defective may be replaced with a refurbished unit or out of package unit.